Organ Technicians' Most Common Customer Complaints
  1. Room temperature is uncomfortable, or sometimes just plain uninhabitable! Why are we expected to work with our hands in 55 degrees?! Then, the pastor and secretary have nice warm offices just around the corner from the sanctuary! (Not to mention that if this is an organ or piano tuning, it will be out of tune as soon as the room is heated!)
  2. A customer calls on Thursday (or Friday), wants it by Sunday, then tells you it quit LAST Sunday!
  3. A customer who refuses to leave a message, but calls repeatedly during the day, expecting the technician to be there!
  4. Know the model number when you call the technician "A Hammond with two keyboards and pedals" doesn't narrow the possibilities very much, and I can't carry a complete library in my car.
  5. Have organist on-site during the visit, if possible, to clarify vague complaint(s).
  6. Please don't regale the technician with long stories or small talk - time is money and the tech has many more appointments.
  7. Scheduling the piano tuner, heat and air tech, etc., simultaneously with the organ technician creates potential problems.

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